65 lines
3.5 KiB
HTML
65 lines
3.5 KiB
HTML
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<?xml version="1.0" encoding="UTF-8"?>
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<!DOCTYPE html
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PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd">
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<html lang="en-us" xml:lang="en-us">
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<head>
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<meta http-equiv="Content-Type" content="text/html; charset=utf-8" />
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<meta name="security" content="public" />
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<meta http-equiv="PICS-Label" content='(PICS-1.1 "http://www.icra.org/ratingsv02.html" l gen true r (cz 1 lz 1 nz 1 oz 1 vz 1) "http://www.rsac.org/ratingsv01.html" l gen true r (n 0 s 0 v 0 l 0) "http://www.classify.org/safesurf/" l gen true r (SS~~000 1))' />
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<meta name="DC.Type" content="task" />
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<meta name="DC.Title" content="Add notes to a problem record" />
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<meta name="abstract" content="Learn about how to attach a note or add notes to an existing note in the problem record." />
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<meta name="description" content="Learn about how to attach a note or add notes to an existing note in the problem record." />
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<meta name="DC.Relation" scheme="URI" content="rzahb_track.htm" />
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<meta name="copyright" content="(C) Copyright IBM Corporation 1998, 2006" />
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<meta name="DC.Rights.Owner" content="(C) Copyright IBM Corporation 1998, 2006" />
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<meta name="DC.Format" content="XHTML" />
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<meta name="DC.Identifier" content="rzahbrpf" />
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<meta name="DC.Language" content="en-us" />
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<!-- All rights reserved. Licensed Materials Property of IBM -->
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<!-- US Government Users Restricted Rights -->
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<!-- Use, duplication or disclosure restricted by -->
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<!-- GSA ADP Schedule Contract with IBM Corp. -->
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<link rel="stylesheet" type="text/css" href="./ibmdita.css" />
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<link rel="stylesheet" type="text/css" href="./ic.css" />
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<title>Add notes to a problem record</title>
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</head>
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<body id="rzahbrpf"><a name="rzahbrpf"><!-- --></a>
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<!-- Java sync-link --><script language="Javascript" src="../rzahg/synch.js" type="text/javascript"></script>
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<h1 class="topictitle1">Add notes to a problem record</h1>
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<div><p>Learn about how to attach a note or add notes to an existing note
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in the problem record.</p>
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<div class="section"><p>To attach a note or add to an existing note in the problem record,
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perform the following steps.</p>
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</div>
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<ol><li><span>Use the Work with Problem (WRKPRB) command.</span></li>
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<li><span>Select option 12 (Enter text) on the Work with Problems display.
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The Select Text Type display appears.</span></li>
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<li><span>Select option 1 (Problem description) to enter problem description.
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Only the text that is entered with this option is sent to the service provider
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along with the problem.</span></li>
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</ol>
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<div class="section"> <div class="p">Notes should be typed in the following format to keep a chronological
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record of events. <ul><li>On the first line, type a brief description of the problem.</li>
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<li>On the second line, type the current date.</li>
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<li>On the third line, type in the note that you want to send. Use as many
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additional lines (up to 20) as you need.</li>
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</ul>
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</div>
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<div class="p">Include the following information in your notes: <ul><li>Any recent release update that you have applied to the system</li>
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<li>Any changes you made in the system configuration</li>
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<li>Any new program or feature that you are using</li>
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<li>Anything that might be different since the last time the
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program, feature, or device ran without a problem</li>
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</ul>
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</div>
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</div>
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</div>
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<div>
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<div class="familylinks">
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<div class="parentlink"><strong>Parent topic:</strong> <a href="rzahb_track.htm" title="You can use several methods to manage your reported problems.">Track problems</a></div>
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</div>
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</div>
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</body>
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</html>
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