91 lines
6.2 KiB
HTML
91 lines
6.2 KiB
HTML
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<meta name="DC.Title" content="Analyze and handle problems" />
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<meta name="abstract" content="Use this information to further analyze and handle problems, including a start problem analysis procedure that guides you through resolving the problem." />
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<title>Analyze and handle problems</title>
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</head>
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<body id="rzahbpa0"><a name="rzahbpa0"><!-- --></a>
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<!-- Java sync-link --><script language="Javascript" src="../rzahg/synch.js" type="text/javascript"></script>
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<h1 class="topictitle1">Analyze and handle problems</h1>
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<div><p>Use this information to further analyze and handle problems, including
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a start problem analysis procedure that guides you through resolving the problem.</p>
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<p>If you are experiencing problems with your system, you should gather more
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information about the problem to either solve it or report it. There are several
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options you can use to help you solve the problem, including:</p>
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<ul><li>The Problem analysis procedures provide a list of yes or no questions
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that guide you down the path to pinpoint the problem. This is a good place
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to start when you are not sure what the problem is, or you are new to troubleshooting
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an iSeries™ server.</li>
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<li>The System Reference Code (SRC) list contains over 140 SRC groupings.
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It provides either a general idea of what the SRC means, or links to other
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sources of detailed information.</li>
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<li>A Main Storage Dump (MSD) is a process of collecting data from the system's
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main storage which can be helpful for the technical support personnel to help
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you analyze the problem further.</li>
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<li>Control language (CL) commands are the set of commands with which a user
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requests system functions. </li>
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<li>Problem-handling menus accommodate users of all skill levels in solving
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server problems. For example, the USERHELP menu provides basic problem-handling
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function where you can learn the simple task of using help. Alternatively,
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the NETWORK menu provides access to information that helps an operator handle
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problems throughout a network. </li>
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<li>Authorized Program Analysis Reports (APARs) are a request
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for a correction of a defect in a current release of an IBM-supplied program. </li>
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</ul>
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</div>
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<div>
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<ul class="ullinks">
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<li class="ulchildlink"><strong><a href="rzahbflowchart.htm">Problem analysis procedures</a></strong><br />
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You can often solve problems that occur on your system with methodical analysis.</li>
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<li class="ulchildlink"><strong><a href="rzahbsrclist.htm">System reference code list</a></strong><br />
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Use the tables below to locate the System Reference Code (SRC) that you have displayed. In the table, xxxx can be any number 0 through 9 or letter A through F.</li>
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<li class="ulchildlink"><strong><a href="rzahbmainstoragedump.htm">Perform a main storage dump</a></strong><br />
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If the system is logically partitioned, references to the system, console, displays, system commands, and system values are relative to the partition having a problem.</li>
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<li class="ulchildlink"><strong><a href="rzahbpa1.htm">CL commands</a></strong><br />
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You can use problem analysis control language (CL) commands to help you manage problems you are experiencing with your system.</li>
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<li class="ulchildlink"><strong><a href="rzahbbmn.htm">Problem-handling menus</a></strong><br />
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Use the problem-handling menus to help analyze problems.</li>
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<li class="ulchildlink"><strong><a href="rzahbapr.htm">Use authorized program analysis reports</a></strong><br />
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An <dfn class="term">authorized program analysis report</dfn> (APAR) is an
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IBM-supplied program that allows you to create a diskette file or a tape file
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that contains information from your system to help software service representatives
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to correct programming problems.</li>
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</ul>
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<div class="familylinks">
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<div class="parentlink"><strong>Parent topic:</strong> <a href="rzahbrtrbshoo1.htm" title="Use the Troubleshooting topic to help you understand, isolate, and resolve problems that you are having with your IBM eServer iSeries server and products.">Troubleshooting</a></div>
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</div>
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<div class="relconcepts"><strong>Related concepts</strong><br />
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<div><a href="rzahbrtrbshmngprbsco.htm" title="Use this information to find out how your server manages problems.">How your server manages problems</a></div>
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</div>
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</div>
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</body>
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</html>
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